From this article, you’ll learn how to create and submit a report about the issues, that you're experiencing, in a way that will help us troubleshoot the problem.
Issues with Pipelines
To report an issue to our Support, please complete the following steps:
Step 1. Describe the actions you had completed before an error occurred or any unexpected service behavior happened. It should be the steps that allow you to reproduce the issue and log it later on.
For your convenience, we’ve prepared a sample tabular form you can copy and fill in with your data (see it below).
| Steps to reproduce |
|---|
| Go to https://bi.owox.com/ui/fff343efd6388c2479ca99c370238f7e/dashboard/ |
| Click "Create Pipeline" |
| Select "Bing Ads" as a data source |
| Select "Google BigQuery" as a destination |
| ... |
| Click "Create Pipeline" |
| Expected result |
| Redirect to the pipeline page |
| Actual result |
| UI says "Something went wrong (request_id: 34sfdg342)" |
Step 2. Open the Google Chrome Dev Tools. To do it, navigate the Google menu: More tools > Developer tools. Alternatively, you can use the keyboard shortcut Ctrl+Shift+I (on Windows) or Ctrl+Option+I (on Mac).
Step 3. In the developer console window, make sure you are on the Network tab.
Step 4. Tick the Preserve Log option. It allows logging all the actions you’ll make further within the service.
Step 5. Perform the Steps to reproduce what you’ve written down in Step 1.
Step 6. Click Export HAR to download the log file.
Step 7. Email our Support at bi@owox.com. In your letter, please provide us with all the steps we need to reproduce the issue (see Step 1 of the current instructions) and attach the HAR file you’ve exported (see Step 6 of the current instructions).
Other issues
If you encounter any difficulties with Streaming, Transformations, or BigQuery Reports (Google Sheets extension), feel free to reach out to us at bi@owox.com. Our team is here to assist.
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