How to Update Payment Method

Keeping your payment method up to date ensures uninterrupted access to all the features of OWOX BI. Follow these steps to update your payment method through the Customer Portal.

Step 1: Navigate to the Subscription Page

1.1. Go to bi.owox.com and sign in to your account.

1.2. Open the project menu and click on Subscription.

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Step 2: Access the Customer Portal

2.1. In the Billing Portal section, click the Change Plan & Billing Info button.

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2.2. You’ll be redirected to the Customer Portal login page.

 

Step 3: Log in to the Customer Portal

3.1. Enter the Billing Email associated with your subscription.

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3.2. Check your inbox for a login link sent by Stripe (our payment processor).

3.3. Click the link to access the Customer Portal.

 

Step 4: Locate the Payment Method Section

Inside the Customer Portal, scroll down to the Payment Method section. You’ll see a list of any saved payment methods (if applicable).

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Step 5: Add a New Payment Method

5.1. Click the Add Payment Method button.

5.2. Fill in the details for your new payment method (e.g., card number, expiration date, etc.).

5.3. Save your changes by clicking Submit.

 

Step 6: Confirm and Finalize

Once your payment method is added, it will appear in the Payment Method section. Ensure the new payment method is marked as the default to avoid payment issues.

 

What’s Next?

If you encounter any issues or need further assistance, feel free to contact our support team at bi@owox.com.

Looking for more guides? Check out How to Change the Email in Your Billing Profile or Invoice Management: Download, Pay.

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