Credits and Consumption Units: Overview – OWOX Help Center

ARTICLE UPDATESEffective January 1, 2025, we have updated the list of consumption units to include: Report Runs, Process Runs (newly added), Client-Side Users, and Server-Side Users.

Glossary

Product

Product — one of the OWOX BI products such as Streaming, Transformation, and OWOX: Reports, Charts & Pivots (an extension for Google Sheets).

Seat

Seat – a license assigned to individual users. The number of seats determines how many individuals can access and work with OWOX BI products. To manage user access, you can find the list of users added to your OWOX BI Project on the Members page. Learn how to manage seats/members by following this guide.

Consumption Unit

Consumption Unit (e.g. Report Runs, Process Runs, Client-Side Users, and Server-Side Users) — evaluates how actively a customer uses each OWOX BI product (Streaming, Transformation, and extension "OWOX: Reports, Charts & Pivots").

Each OWOX BI product has one or more associated Consumption Units. For example, the 'OWOX BI Streaming' has two Consumption units: 'Client-Side Users' and 'Server-Side Users'. Check out how Product Consumption Units convert to Credits.

Credit

A Credit represents a unit of consumed Product in OWOX BI. Credits can be added to your balance in two ways:

Each project with the FREE subscription will receive 30 One-Time Credits as a one-time benefit. These credits are not replenished regularly. We reserve the right to adjust the number of credits or limit their validity period. Additional One-Time Credits may be granted in select cases as part of promotional activities or for testing OWOX BI products.
Renewable Credits are allocated on the 1st of each month according to the terms of your paid subscription. These credits are available only when you have an active paid subscription.

Usage example #1: Only One-Time Credits

When you create a new OWOX BI project on the FREE subscription or downgrade from a paid plan to the free one, you will receive 30 One-Time Credits. These credits can be used at any time, without any time restrictions. You may use them within a day, or a month, or even extend their use for a year, depending on your needs.

Once your One-Time Credits are fully used, you will need to upgrade to a paid subscription to continue using OWOX BI products.

Usage example #2: One-Time Credits + Renewable Credits

If you have remaining One-Time Credits and choose to start a paid subscription, these credits will be used before deducting Credits from your paid subscription. If your subscription Credits are insufficient to cover your usage, additional Credits will be charged at the pay-as-you-go rate.

Tier

Tier — a range of consumed Credits, defining a ‘Subscription price’ and ‘Pay-as-you-go price’ per Credit within a Tier.

Calculation logic with examples

Note:All the numbers above are provided for logic illustration only.

Product monthly price calculation includes three steps: Consumption units, Credits, and price.

Step 1. Calculating Consumption units

Consumed units are calculated during the reporting period. Take a look at the example below:

Month	Product	Consumption Unit	Qty
2025, Jan	Streaming	Client-Side Users	400,000
2025, Jan	Streaming	Server-Side Users	100,000
2025, Jan	Transformation	Process Runs	9,000
2025, Jan	OWOX: Reports, Charts & Pivots (Google Sheets Extension)	Report Runs	2,000

Each unit has criteria to be calculated as «consumed». For instance:

Unsuccessful Process Runs or Report Runs aren't counted.
Starting March 1, 2025, the number of consumed Consumption Units will no longer be rounded up to hundreds.

Step 2. Calculating Credits

Each Consumption unit has a predefined Credit value:

Product	Unit	Credits Per Unit
Streaming	Client-Side Users	0.00075
Streaming	Server-Side Users	0.00100
Transformation	Process Runs	0.1
OWOX: Reports, Charts & Pivots (Google Sheets Extension)	Report Runs	0.1

Calculation of the consumed Credits is as simple as that: Consumed Credits = Credits Per Unit × Qty.

Month	Product	Consumption Unit	Qty	Credits Per Unit	Consumed Credits
2025, Jan	Streaming	Client-Side Users	400,000	0.00075	300
2025, Jan	Streaming	Server-Side Users	100,000	0.00100	100
2025, Jan	Transformation	Process Runs	9,000	0.1	900
2025, Jan	OWOX: Reports, Charts & Pivots (Google Sheets Extension)	Report Runs	2,000	0.1	200
Total Credits					1,500

Step 3. Calculating price

NoteThe prices are given as an example to demonstrate the calculation logic. The actual price you get fixed in your subscription after the demo call.

As a SaaS product, we offer subscription options for our customers for lower prices than pay-as-you-go. The more credits consumers subscribe to, the less they pay for Credit on average. For instance, customers' product subscriptions could look like this:

Credits per month	The subscription price per Credit w/in the Tier	Pay-as-you-go price per Credit w/in the Tier
0-500	$1.50	$2.00
501-2500	$1.25
2501-5000	$1.00
5001-10000	$0.80
10001-50000	$0.60
50001-100000	$0.40
100001-1000000	$0.20

For the example above, the subscription price for 1,500 Credits costs $2,000:

Credits per month	The subscription price per Credit w/in the Tier	Price
500	$1.50	$750
1,000	$1.25	$1,250
Total: 1,500 Credits		$2,000

If the number of actually consumed Credits exceeds the number of subscribed ones, the overdraft will be paid at the Pay-as-you-go price. For instance, if a customer subscribes for 1,500 Credits only, but consumes 1,700 Credits in January 2025, an invoice looks like this:

Month	Credits	Type	Cost
2025, Feb	1,500	Subscription price	$2,000
2025, Jan	200	Pay-as-you-go price	$400

Credits consumption page

On the Credits Consumption page, you can view monthly Credit usage for Streaming, Transformations, and OWOX Reports (Google Sheets Extension) products. Read more about the Credit consumption page

Legacy Consumption Units

You can find details about previously used consumption units in the following articles: