Why does the same Client ID within a single domain have different OWOX User IDs?

NEW documentation: This article covers setup for OWOX BI. For the latest guides on setting up FREE connectors and Data Marts, visit the new OWOX Data Marts documentation.

As our article says, the OWOX User ID is a custom cookie file generated by OWOX BI using the Client ID and IP hashes. Normally, once this file is written to a third-party cookie, it remains activated on a user’s device for 364 days without any changes. It allows using the same ID across domains and subdomains.

If your statistics show that the same Client ID within a single domain has different OWOX User Identifiers, then consider the possible reasons for that:

• Your site is getting bot traffic. To overcome your website protection, the bot traffic may come from multiple IPs. As a result, the combination of the given Client ID and a new IP address causes the creation of a new OWOX User ID.
• The 3rd party cookies are blocked in a user’s browser. In this case, OWOX BI can’t activate the persistent cookie file on a user’s device. And if this user changes the IP address, a new OWOX User ID will be generated for the same Client ID.