The integration lets you collect data about calls from Calltouch as the "event"-type hits to hit data ("streaming") and session data ("bi_sessions", "session_streaming") tables in Google BigQuery. The call data is sent via Measurement Protocol to Google Analytics and OWOX BI simultaneously.
Note: Phone numbers will be collected to BigQuery tables only since it's restricted to collect any personal ID data in Google Analytics.
The call data sent with a delay will always get to the hit data tables if they contain a
&qt (queueTime) parameter. The data will get to the session data tables only the hit was sent within 48 hours after the end of the day the event happened according to the timezone set in the Google Analytics view. The 48 hours period is the time needed to form a consistent session table.
Set up data collection from Mango Office to your Google Analytics→Google BigQuery pipeline
- Make sure that in Mango Office the Интеграции (Integrations) section contains the same Google Analytics tracking ID as used for your Google Analytics→Google BigQuery pipeline in OWOX BI.
- Turn the OWOX BI switcher on and save changes. Now, the integration is active.