OWOX BI is open to integration with any call-tracking service. If you want to integrate your call-tracking service, write to us at firstname.lastname@example.org and read the technical requirements in this article.
- The technical integration task: setting up the sending of the events from a call-tracking system to OWOX BI access point via Measurement Protocol.
- Testing the integration by checking data collected to Google BigQuery.
- Making an agreement to support and keep the integration up-to-date from both OWOX BI and partnering service.
The integration relies on the Google Analytics Measurement Protocol requirements. All requests sent must apply to this standard, if not stated otherwise. The events and parameter values must match those sent to Universal Analytics.
Integration with OWOX BI is possible after the call-tracking service is integrated with Universal Analytics, and the same property ID must be used for both integrations.
Standard parameters to be sent:
All the Measurement Protocol parameters that can be sent to Google Analytics.
We would like to provide users with all the data possible, so it's important to send to Google BigQuery all parameters your call-tracking service tracks. If you have an API, we can use the same field values, only adapting them for Measurement Protocol.
To ensure the accuracy of the data collected via Measurement Protocol, we'd like to have at least these parameters sent (if those weren't sent to Google Analytics before):
- &uip (IP Override)
- &ua (User Agent Override)
- &ds=call%20center (Data Source)
- &dr (Document Referrer)
- &cs (Campaign Source)
- &cm (Campaign Medium)
- &cn (Campaign Name)
- &cc (Campaign Content)
- &ck (Campaign Keyword)
- &qt (Queue Time), if some holdups in sending MP requests are possible on your service's side, we recommend specifying the holdup time in this parameter. For example: &qt=560.
Additional parameters in an OWOX BI hit:
- Unlike Google Analytics where PII data collection is prohibited, OWOX BI can collect users' phone number data and send it to Google BigQuery. The phone number must be represented using the international public telecommunication numbering plan E.164. The phone number's URL must be encoded for the correct data transfer via the HTTP protocol. For example: &tel=%2B12015550111
As the result, an OWOX BI hit mus contain more parameters than a Google Analytics hit.
A call-tracking service sends requests — in addition to the existing Google Analytics requests — to an OWOX BI access point:
Where [name] is the name of your call-tracking service.
We create a subdomain and a dedicated access point for the data your service sends. If you need a dedicated subdomain, write to us at email@example.com.
The request must look like this:
Where "..." are any other parameters your service transfers to Google Analytics.